Nexigen Digital has announced the acquisition of the Hosting Cloud and Bluefish Hosting brands from WA-based Trigg Networks.
The acquisition will see over 1,000 customers from both brands transferred to its retail arm, VentraIP, and fully integrated by the end of the month.
Co-founder and co-CEO Cheyne Jonstone described the deal as a win for customers.
“Customers of Hosting Cloud and Bluefish Hosting will now have access to our award-winning 100% Australian customer service team, reliable infrastructure, and dozens of new self-service features.”
The Director of Trigg Networks was pleased with the deal.
“As I embark on the next stage of my professional career, I am pleased to hand over my customers to a company with such a strong reputation for outstanding customer service and reliability.”
Mr Jonstone said the integration would be quick and easy for customers.
“Given that most domain names are already using our Synergy Wholesale platform and our proprietary software for migrating customers between hosting servers, we anticipate very little friction and a smooth transition to our platform.”
This announcement comes after another record-breaking year for the Nexigen Digital group, reporting $47M annual revenue for FY23, and the successful launch of the mobile app and loyalty program for retail brand VentraIP.
VentraIP is kicking off 2024 with some great news!
As rated by Australians on ProductReview.com.au, we have been awarded the Best Web Hosting Provider in 2024. This recognition is a testament to VentraIP’s dedication to excellence, supported by an outstanding customer satisfaction rating across service quality and customer service.
The ProductReview.com.au annual awards highlight products and services that are well-rated by the ProductReview.com.au community. These outstanding selections reflect the top choices for Australian consumers in 2023.
ProductReview.com.au awarded VentraIP an astonishing 4.8 out of 5 across service quality and customer service. This recognition shows that everyone in the organisation works together to help customers.
Cheyne Jonstone, Co-founder & Co-CEO, said, “This accolade acknowledges the outstanding quality of our offerings and highlights the exceptional level of satisfaction we have achieved in customer service. It reinforces our position as a top choice for Australian consumers in 2023 and beyond.
I want to thank our entire team for their hard work and dedication. This award reflects our shared commitment to providing the best possible solutions for our customers.”
Nexigen Digital is pleased to announce that its retail digital services brand, VentraIP, has been chosen as the preferred supplier of domain names and web and email hosting services to customers of TPG Telecom (ASX:TPG), who have announced their intention to cease offering these services to some 30,000 existing customers on TPG, iiNet, Internode, and legacy brands Westnet, Adam Internet and Chariot, from the end of October.
VentraIP will perform bulk migrations of .au domain names from TPG’s Westnet and ConnectWest accreditations and will use their extensive experience and in-house technology to perform web hosting and email migrations for customers who opt-in to the seamless transfer experience.
Co-founder and Co-CEO of Nexigen Digital, Cheyne Jonstone, said:
“We’re excited to welcome customers from TPG and their affiliated brands to the VentraIP family, and our team will do their absolute best to ensure that customers who come across to us reap the full benefits of our modern infrastructure, our self-service platform and award-winning local support”.
Mr Jonstone also praised the team at TPG for their efforts in facilitating the arrangement.
“From day one, the team at TPG have been focused on the customer experience and ensuring that the process is as easy and seamless as possible. This vision, coupled with our experience and technical expertise, should result in a positive outcome for all affected customers”.
Today is a proud moment in our fourteen-year history.
When we began this journey in 2008, we never imagined reaching this incredible milestone, and today we are beyond proud to announce that we now have over one million domain names under management across the Nexigen Digital group.
Our bedroom-to-boardroom success story is full of remarkable achievements. We’ve done a lot in fourteen years, from becoming a domain name registrar to our many competitor acquisitions, winning awards, and pioneering new products and services.
But our most important asset has always been and always will be you.
Without you, we couldn’t have done any of this, and we are reminded of that every time you pay an invoice, every time you write a fantastic review, and every time you recommend us to a friend or family member.
We have constantly listened to your feedback and evolve our business to meet your needs.
As we enter our fifteenth year in business this July, we will make several announcements that build upon our legacy of delivering innovation and customer satisfaction, which is at the heart of everything we do. And once again, we will change the game.
On behalf of our entire Australian-based team – from our rainy office in Melbourne and our sunny office on the Gold Coast – thank you!
Nexigen Digital has today announced that as of August 2022, it is the number one provider of .au direct domain names, with one-in-four being registered and managed through either its retail channel, VentraIP, or its wholesale channel, Synergy Wholesale – beating all other accredited registrars including global brands GoDaddy and Crazy Domains, and local listed brand Webcentral (ASX:WCG).
Launched in March 2022, more than 300,000 .au direct names have been registered to date, with many more expected when all uncontested names become available on Tuesday, October 4 at 8:00AM (AEDT).
Co-founder and Co-CEO, Cheyne Jonstone said:
“We are immensely proud to be Australia’s #1 provider of this new domain name, both in domains under management and new registrations. Our entire team have done amazing work to ensure the process has been smooth and seamless for our customers, and that has clearly paid off.”
When asked, Jonstone attributed this achievement to being a local, trusted company.
“.au direct is all about being Australian. As the leading challenger brand in this space, this achievement underscores our commitment to remaining a 100% Australian-owned and operated company, with all of our team members being locals.
We are officially the home of .au – and that’s exciting”, he said.
Nexigen Digital, parent of Australia’s leading web hosting and domain name service provider VentraIP, has today announced the acquisition of Net Virtue, an Adelaide based provider of web hosting, managed WordPress and domain names.
The seven-figure deal will see more than 15,000 clients and 40,000 services migrated under the VentraIP banner, making it their largest acquisition to date.
Co-founder and Co-CEO Angelo Giuffrida said: “We were extremely excited to be presented with this opportunity as Net Virtue has been a strong competitor for many years, and to be able to clinch the deal in the current market is testament to our reputation for providing best-in-class service to our clients and a proven history of providing a smooth transition process.”
“We will continue to honor the legacy of providing the high quality service that Net Virtue has built their reputation on, and expand on that by delivering 24/7 Australian support on industry-leading infrastructure.”
“2020 was a challenge for many businesses, especially small business and sole traders, and in 2021 there will be more businesses online than ever before. We know that those clients don’t want to hear from us about mergers, cost savings that don’t reduce their prices, and continuous promises of better days ahead that are never delivered; they just want to get on with their business, be respected, and get great service – and that’s what we continue to deliver in spades.”
Managing Director of Net Virtue Daniel Webber said: “I’m very proud and grateful of the team that shaped Net Virtue. Starting this business 10 years ago, I never envisaged growing to where we
are today, and I only have the team to thank for that.”
“VentraIP has proven time and again to put the customer first, which was a major factor in the acquisition. With the passion and energy that Cheyne and Angelo have created at VentraIP, I’m certain that our loyal customers will remain in capable hands to receive the best service and support in the industry.”