VentraIP is kicking off 2024 with some great news!
As rated by Australians on ProductReview.com.au, we have been awarded the Best Web Hosting Provider in 2024. This recognition is a testament to VentraIP’s dedication to excellence, supported by an outstanding customer satisfaction rating across service quality and customer service.
The ProductReview.com.au annual awards highlight products and services that are well-rated by the ProductReview.com.au community. These outstanding selections reflect the top choices for Australian consumers in 2023.
ProductReview.com.au awarded VentraIP an astonishing 4.8 out of 5 across service quality and customer service. This recognition shows that everyone in the organisation works together to help customers.
Cheyne Jonstone, Co-founder & Co-CEO, said, “This accolade acknowledges the outstanding quality of our offerings and highlights the exceptional level of satisfaction we have achieved in customer service. It reinforces our position as a top choice for Australian consumers in 2023 and beyond.
I want to thank our entire team for their hard work and dedication. This award reflects our shared commitment to providing the best possible solutions for our customers.”
Today is a proud moment in our fourteen-year history.
When we began this journey in 2008, we never imagined reaching this incredible milestone, and today we are beyond proud to announce that we now have over one million domain names under management across the Nexigen Digital group.
Our bedroom-to-boardroom success story is full of remarkable achievements. We’ve done a lot in fourteen years, from becoming a domain name registrar to our many competitor acquisitions, winning awards, and pioneering new products and services.
But our most important asset has always been and always will be you.
Without you, we couldn’t have done any of this, and we are reminded of that every time you pay an invoice, every time you write a fantastic review, and every time you recommend us to a friend or family member.
We have constantly listened to your feedback and evolve our business to meet your needs.
As we enter our fifteenth year in business this July, we will make several announcements that build upon our legacy of delivering innovation and customer satisfaction, which is at the heart of everything we do. And once again, we will change the game.
On behalf of our entire Australian-based team – from our rainy office in Melbourne and our sunny office on the Gold Coast – thank you!
Nexigen Digital has today announced that as of August 2022, it is the number one provider of .au direct domain names, with one-in-four being registered and managed through either its retail channel, VentraIP, or its wholesale channel, Synergy Wholesale – beating all other accredited registrars including global brands GoDaddy and Crazy Domains, and local listed brand Webcentral (ASX:WCG).
Launched in March 2022, more than 300,000 .au direct names have been registered to date, with many more expected when all uncontested names become available on Tuesday, October 4 at 8:00AM (AEDT).
Co-founder and Co-CEO, Cheyne Jonstone said:
“We are immensely proud to be Australia’s #1 provider of this new domain name, both in domains under management and new registrations. Our entire team have done amazing work to ensure the process has been smooth and seamless for our customers, and that has clearly paid off.”
When asked, Jonstone attributed this achievement to being a local, trusted company.
“.au direct is all about being Australian. As the leading challenger brand in this space, this achievement underscores our commitment to remaining a 100% Australian-owned and operated company, with all of our team members being locals.
We are officially the home of .au – and that’s exciting”, he said.
Nexigen Digital has been announced as the new group name for Australia’s largest privately owned brands of online service providers – including VentraIP Australia, Synergy Wholesale and Zuver Hosting and Domains.
The group – which intends to add more brands to its portfolio – will progressively diversify its service offerings, streamline internal policies and processes to deliver a seamless experience, and monetise its vast library of intellectual property through a number of targeted software-as-a-service (SaaS) offerings.
Mr. Cheyne Jonstone, current Executive Chairman and Mr. Angelo Giuffrida, current Chief Executive Officer, will become co-CEOs of the group, with Mr. Jonstone overseeing sales and marketing and Mr. Giuffrida focussing on operations and compliance. Mr. Daniel Foenander will remain as Chief Operating Officer, and a search is currently underway for a Financial Controller.
Improvements in customer service and experience has been a major focus of the group in the past year, with the appointment of a new Customer Service Manager, Mr. Michael Price, who has previously managed service centres for Microsoft, the Australian Government, and Aldi Australia. There has also been a significant investment in technology including a new Avaya phone system and new Dell desktops for all staff.
“Our commitment to our customers and the high level of service we provide will only strengthen as our operational synergies begin to align within our brands, and we continue to make progress with important changes such as ISO 27001 certification”, said Mr. Giuffrida.
The group services more than 300,000 Australian businesses, employs 70 local team members, and has revenues exceeding $20M annually. FY19/20 growth came in at 31% (compared to FY18/19 at 14%), with the increase attributed to COVID-19 and successful execution of highly-targeted marketing campaigns.
“Over the past twelve months we have worked to create a new identity that gives us a vehicle to explore other opportunities that have been presented to us, such as capital raising and strong interest in a public listing”, said Mr. Jonstone.
The newly-minted co-CEO’s also teased that some major announcements would be made over the next two weeks.
Welcome to 2020!
I hope that you were able to enjoy some quality time with your family and friends, and your Christmas break was fruitful.
The greatest thing about running a company like ours is that we are able to see the journey our customers take in launching their businesses. That’s from idea inception all the way through to execution (when a website or online store is launched), and it’s a privilege to be involved in that process.
The most important thing is that during the entire journey we remain approachable and continue to provide top-quality technical support through channels that our customers want — and that’s something we are focused on this year.
Additionally we are continuing to tweak our core service offerings and look forward to providing a simple and clear experience for our customers from service discovery to management.
I want to thank you for your continued support and look forward to working with you over the next year.
As always, I, along with my management team, can be contacted directly through email to info@nexigen.digital and we always love to hear your feedback and comments.
Nexigen Digital is proud to announce that CEO Angelo Giuffrida has been elected as an auDA Director.
The announcement was made by auDA today, following the completion of a selection and ballot process in accordance with the organisation’s constitution.
“Being elected as a director of auDA is a fantastic opportunity, I look forward to providing context and practical experience based on my 11+ years in the industry,” Mr Giuffrida said.
“There’s important work to be done and I’m keen to get stuck into that”
auDA’s incumbent Chair and directors are set to complete their terms at the Annual General Meeting on 14 November 2019. The new board appointees will assume their roles on 15 November 2019.
The reconstituted auDA board will consist of an appointed chair, five appointed directors and three elected directors:
