Nexigen Digital has announced the acquisition of Clickhost and SequelWP. Over 3,000 customers from both brands will be transferred to VentraIP and Intaserve.
Co-founder and co-CEO Cheyne Jonstone described the deal as bittersweet but the best for their customers.
“This is not a business-as-usual acquisition for us. Due to personal reasons, the founders feel it is best to put the customers’ needs first, and we are happy to help facilitate this.”
Mr. Jonstone said that this would be unlike any acquisition done in the past.
“We know customers of Clickhost are relatively new to this business, so our first point is to ensure all Clickhost customers know that we will honour their pricing for the next three years – whether they have prepaid or not. And we will do this with the added benefit of around-the-clock customer service and technical support from our award-winning team.”
Mr. Jonstone said the integration would be quick and easy for customers.
“Given that most domain names already use our Synergy Wholesale platform and our proprietary software for migrating customers between hosting servers, we anticipate very little friction and a smooth transition to our platform.”
Nexigen Digital has announced the relaunch of Intaserve today, a brand the company acquired and subsequently retired in 2015.
Intaserve was established in 2001 and was acquired by US-based Hostway Corporation in 2005. Data centre entrepreneur Jonathon Eaves acquired the company in 2012 before Nexigen Digital acquired it in 2015.
The new Intaserve will provide large businesses, ASX-listed corporations, and government departments with innovative digital asset management and brand protection, scalable cloud and DNS, and security and risk management.
Co-founder and co-CEO Cheyne Jonstone said the new Intaserve would use a fresh and innovative approach to acquire market share.
“This is a stale market that lacks serious innovation and competition. We have spent considerable time and resources conducting research and analysis to identify opportunities while leveraging our vast array of existing resources to develop a fresh approach to service delivery that exceeds expectations in the current climate.”
Mr Jonstone said the company had secured Luke Richards, a former executive at CSC Global, MarkMonitor and Melbourne IT, to lead the new business.
“We are excited to have Luke on board. He brings over a decade of experience with leading brands in corporate names and protection. Now, he will be given a clean slate to build a modern competitor backed by Australia’s largest privately owned domain name registrar.”
Regarding the opportunity, Mr Richards said the team Cheyne has assembled is the most capable he has worked with. He looks forward to setting new brand protection and digital asset management standards.
“I’m excited to lead the relaunch of Intaserve, which will redefine the standards of brand protection and digital asset management. With the talented team we’ve assembled and the robust backing of Nexigen Digital, we are poised to deliver innovative solutions that will disrupt the market and provide unparalleled value to our clients.”
Nexigen Digital has announced the acquisition of the Hosting Cloud and Bluefish Hosting brands from WA-based Trigg Networks.
The acquisition will see over 1,000 customers from both brands transferred to its retail arm, VentraIP, and fully integrated by the end of the month.
Co-founder and co-CEO Cheyne Jonstone described the deal as a win for customers.
“Customers of Hosting Cloud and Bluefish Hosting will now have access to our award-winning 100% Australian customer service team, reliable infrastructure, and dozens of new self-service features.”
The Director of Trigg Networks was pleased with the deal.
“As I embark on the next stage of my professional career, I am pleased to hand over my customers to a company with such a strong reputation for outstanding customer service and reliability.”
Mr Jonstone said the integration would be quick and easy for customers.
“Given that most domain names are already using our Synergy Wholesale platform and our proprietary software for migrating customers between hosting servers, we anticipate very little friction and a smooth transition to our platform.”
This announcement comes after another record-breaking year for the Nexigen Digital group, reporting $47M annual revenue for FY23, and the successful launch of the mobile app and loyalty program for retail brand VentraIP.
VentraIP is kicking off 2024 with some great news!
As rated by Australians on ProductReview.com.au, we have been awarded the Best Web Hosting Provider in 2024. This recognition is a testament to VentraIP’s dedication to excellence, supported by an outstanding customer satisfaction rating across service quality and customer service.
The ProductReview.com.au annual awards highlight products and services that are well-rated by the ProductReview.com.au community. These outstanding selections reflect the top choices for Australian consumers in 2023.
ProductReview.com.au awarded VentraIP an astonishing 4.8 out of 5 across service quality and customer service. This recognition shows that everyone in the organisation works together to help customers.
Cheyne Jonstone, Co-founder & Co-CEO, said, “This accolade acknowledges the outstanding quality of our offerings and highlights the exceptional level of satisfaction we have achieved in customer service. It reinforces our position as a top choice for Australian consumers in 2023 and beyond.
I want to thank our entire team for their hard work and dedication. This award reflects our shared commitment to providing the best possible solutions for our customers.”
Nexigen Digital is pleased to announce that its retail digital services brand, VentraIP, has been chosen as the preferred supplier of domain names and web and email hosting services to customers of TPG Telecom (ASX:TPG), who have announced their intention to cease offering these services to some 30,000 existing customers on TPG, iiNet, Internode, and legacy brands Westnet, Adam Internet and Chariot, from the end of October.
VentraIP will perform bulk migrations of .au domain names from TPG’s Westnet and ConnectWest accreditations and will use their extensive experience and in-house technology to perform web hosting and email migrations for customers who opt-in to the seamless transfer experience.
Co-founder and Co-CEO of Nexigen Digital, Cheyne Jonstone, said:
“We’re excited to welcome customers from TPG and their affiliated brands to the VentraIP family, and our team will do their absolute best to ensure that customers who come across to us reap the full benefits of our modern infrastructure, our self-service platform and award-winning local support”.
Mr Jonstone also praised the team at TPG for their efforts in facilitating the arrangement.
“From day one, the team at TPG have been focused on the customer experience and ensuring that the process is as easy and seamless as possible. This vision, coupled with our experience and technical expertise, should result in a positive outcome for all affected customers”.
Today is a proud moment in our fourteen-year history.
When we began this journey in 2008, we never imagined reaching this incredible milestone, and today we are beyond proud to announce that we now have over one million domain names under management across the Nexigen Digital group.
Our bedroom-to-boardroom success story is full of remarkable achievements. We’ve done a lot in fourteen years, from becoming a domain name registrar to our many competitor acquisitions, winning awards, and pioneering new products and services.
But our most important asset has always been and always will be you.
Without you, we couldn’t have done any of this, and we are reminded of that every time you pay an invoice, every time you write a fantastic review, and every time you recommend us to a friend or family member.
We have constantly listened to your feedback and evolve our business to meet your needs.
As we enter our fifteenth year in business this July, we will make several announcements that build upon our legacy of delivering innovation and customer satisfaction, which is at the heart of everything we do. And once again, we will change the game.
On behalf of our entire Australian-based team – from our rainy office in Melbourne and our sunny office on the Gold Coast – thank you!
