1.1 Nexigen Digital collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our partners, agents, resellers or affiliates. In most cases, the personal information Nexigen Digital will collect from you is the personal information required in order to provide Service(s) to you. This information may include your full name, postal address, telephone number, email addresses, ABN or ACN, facsimile number, date of birth and other relevant details.
1.2 Nexigen Digital makes use of cookies on all our website properties. A cookie is a small piece of data given to your web browser by our server in order to store information about preferences you may have set. Cookies are also used to track certain interactions with our website and to provide a more personalised experience. You can disable cookies by turning off said functionality in your web browser. Please bear in mind that this may result in the experience becoming degraded.
2.1 We collect and use your personal information to deliver Service(s) to you. This includes any services and products from any Nexigen Digital brands including but not limited to VentraIP Australia, Synergy Wholesale and Circular Media Group. Each brand holds its own Privacy Policy detailing how it specifically handles personal identification information.
2.2 We also may use your information to measure interactions with our Service(s), website or products; and to further develop or improve said services, websites or products. Your personal information may also be used for marketing or promotional purposes. If you do not wish to receive any marketing communication you can opt-out and stop future delivery by following the instructions in the communications sent to you which will highlight the appropriate process, or by contacting our Customer Care team via email to info@nexigen.digital.
2.3 Any telephone conversations you have with us may be monitored or recorded in order to facilitate staff training and for verification purposes. You will always be informed prior to any telephone conversation, and by continuing with the telephone call you are granting approval.
2.4 Where you purchase Service(s) or products from us that are provided by a third-party we are required to collect and disclose your personal information to these providers in order for the Service(s) or products to be rendered.
3.1 Any information you supply to Nexigen Digital or any of its related entities may be shared within the group of related entities to facilitate provisioning, maintenance and continued use of Service(s) or products. Each and every related entity shares the same commitment to protecting your personal information.
3.2 Your personal information may be provided to third parties in order for Service(s) or products to be rendered.
3.3 We may supply your personal information to third parties in order to provide continued support, sales, billing and administrative functions.
3.4 Nexigen Digital and all of its related entities maintain strict contracts and agreements with all third party vendors and suppliers that contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.
4.1 You may request any personal information we store by making an request via email to info@nexigen.digital.
4.2 Any change, modification or update to your personal information can be made via request to info@nexigen.digital.
4.3 In the event that you believe we may hold other personal information about you that is inaccurate, or you wish to change, modify or update this information you have provided, please contact our Accounts team via email to info@nexigen.digital for further assistance.
5.1 The transfer and continued retention of any information involves a certain degree of risk irrespective of the circumstances. As such, we take account security very seriously, and keeping your information secure is very important to us.
5.2 As such, we treat all your data with the utmost security and use a variety of technologies, policies and applications to ensure your data is secured not only from external access, but also from unauthorised access or modification. This includes and is not limited to the use of firewalls, brute-force protection mechanisms, advanced and continually reviewed access controls and restrictions.
5.3 Your continued use of basic information security protections (such as ensuring strong passwords are set and that these are changed regularly and not shared with anybody) will also help to protect your security and personal information.
6.1 We will retain your personal data while your account is active and for a period of time after your account is closed to ensure we’re able to deal with any compliance, regulatory or tax issues.
7.1 The Customer signified acceptance of this Privacy Policy upon submitting any contact enquiry to Nexigen Digital.
If you have any questions about this agreement please contact our Customer Care team via email at info@nexigen.digital