Working at Nexigen Digital
Turn your passion into a career and join the team at Australia’s largest self-funded, fully-accredited domain name and web hosting provider and kickstart your career in IT today! Based out of Narre Warren, VIC, our team is full of friendly, innovative, and highly motivated individuals who are dedicated to delivering outstanding customer service and quality of service at every opportunity.
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Why you'll love working with us!
Friendly and engaging workplace: Become part of a growing team with a focus on commradery and friendship including regular team outings.
Career development opportunities: As the company grows, you do too! We have a multitude of training and advancement opportunities available to our team.
Innovative learning environment: Constantly advancing technology means constantly advancing education, ensuring you’re always up to date with the newest trends in the industry.
Access to cutting-edge facilities: All work and no play makes for a dull day. Our office is equipped with a myriad of facilities for you and your peers to enjoy. Like a fully outfitted games room, gym and dining area where you can enjoy fresh chef-cooked meals.
The stuff that matters most
Experience the Nexigen Digital lifestyle. A world-class team deserves world-class benefits and there's no shortage here!
Travel The World In Style
Whether you're flying to Fiji, setting sail from Sydney, or swimming the sandy beaches of Hamilton Island, you won't want to miss our world-famous end of year celebrations!
Fully-Stocked Drinks Fridge
Providing industry-leading customer service can work up quite a thirst and so we've partnered with Coca-Cola to provide a fridge full of delicious drinks, refilled daily. (Don't worry, we have unlimited water and juice, too!)
Barista-Made Coffee
Melbourne may be famous for its unbeatable quality of coffee but that can come at a hefty price if you're stuck buying from a barista on Bourke street. We've got the perfect pick-me-up with our in-house Barista available daily.
Chef-Prepared Lunches
Sick of lousy lunches? So were we... Which is why we now have our very own in-house chef who prepares a delicious range of restaurant-quality meals daily. From burgers to bolognese, Mel and Nat have you covered.
Gaming and Gadgets Galore
With 2 PS4 Pro consoles, multiple 4K HD TVs, a complete VR system, and a driving simulator that'll blow your mind, gamers are never left disappointed during downtime here at Nexigen Digital.
Company Fitness Gym
Whether you're a full-blown gym junky that loves pumping iron or you just want to jump on a treadmill for 20 minutes before work, our company gym has everything you'll ever need.
Personal Hairdresser
You've got to look your best to perform your best and thanks to our in-house barbershop and regular hairdresser visits, you'll always be looking sharp here at Nexigen Digital.
Gold Class Movie Nights
One of the best ways to get to know your teammates outside of the office is to head to our regular Gold Class Movie Nights where you'll enjoy dinner, drinks, and a movie with the entire team.
Current Career Opportunities
About your next workplace - Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
Core Functions and Duties
  • Responding to high level complaints that are escalated during customer service interactions
  • Responding to and assisting customers that have left negative feedback
  • Managing customer cases that require a high level of customer service expertise
  • Responding to and managing domain eligibility eligibility complaints (liaising with customers and regulatory agency)

  • Key Skills
  • Excellent Customer Service skill
  • Ability to resolve high level complaints and deescalate frustrated customers
  • Critical thinking and creative problem solving
  • Understanding of web hosting products, domain policy and customer control panels.

  • The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

    The position

    As a Customer Solutions Analyst, you will be a valued member of the front-line team who assists our customers with their general enquiries.

    This is a permanent full-time position during regular business hours with four weeks of annual personal leave and two weeks of sick/carers leave.

    All team members work from our office in Narre Warren.


    Core functions and duties
  • Answering calls, live chats, and/or emails from customers
  • Responding to pre-sales technical queries
  • Monitor social media support channels
  • Produce blog posts and FAQ articles to educate customers
  • Have fun and learn more about our core values and services

  • Candidate Requirements
  • Exceptional customer service skills
  • An interest in technology with the ability to learn and absorb information
  • A positive can-do attitude
  • Ability to empathise and put the customer first
  • Efficient problem-solving skills
  • Attention to detail

  • As this is an entry-level position, previous experience is not a requirement, as we provide six weeks of comprehensive training to successful candidates.

    Any previous experience in the following areas would be highly regarded
  • Customer service
  • cPanel (WHM)
  • Domains Names
  • Experience with DNS

  • The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.


    We are looking for a Digital Account Manager (SEO, Google Ads, PPC, SEM, Facebook) who can:
  • Act as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
  • Conduct strategy audits to identify further opportunities for your clients.
  • Prepare monthly reports and make recommendations for ongoing improvements with the rest of the team.
  • Analyse analytics to identify areas of opportunity and utilise conversion rate optimisation tactics (i.e. A/B, split-testing etc.) to squeeze as much ROI as humanly possible out of each dollar spent.
  • Educate clients on our SEO and PPC (Google AdWords, Facebook Ads & YouTube Ads) strategy and tactics.
  • Think on your feet and act quickly.
  • Provide an exceptional customer experience that can turn a negative into a positive.

  • Our next Digital Eagles team member will also have:
  • At a minimum of 2+ years experience in a digital marketing agency.
  • Exceptional customer service skills
  • Well-rounded knowledge of digital marketing, including SEO, PPC (Google Ads, Facebook),
  • Conversion Rate Optimisation and Growth Hacking.
  • Experience in account management & new business sales/ upselling both face-to-face and on the phone
  • Confident in setting and managing client expectations.
  • Applause-worthy communication skills, both written and verbal
  • Able to Whip-up professional client proposals and reports
  • Strong strategic, analytic and problem-solving skills
  • Proven ability to develop new sales strategies
  • Great Intuition and attention to detail
  • Outstanding interpersonal skills
  • Confident in up-selling and retaining clients.

  • The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

    The Position
    As a Software Engineer at Nexigen Digital, you will work with a close, agile team to deliver new projects and continuous improvements to our internal and customer facing systems. We're looking for someone who is passionate, proactive, goal oriented and posses excellent problem solving skills.

    At Nexigen Digital we have a team of passionate developers who are constantly learning and passing on new skills and knowledge to their peers, and as such are able to provide opportunities to a range of developers with different skillsets and experience.

    An average day may include any or all of the following tasks:
    - Building secure, reliable and scalable code that can be used across our platforms
    - Working with the latest PHP web technologies such as Laravel 9 and PHP 8.2
    - Maintaining and improving our core billing and CRM systems, domain registrar platforms and our new projects in the pipeline, with opportunities to work across projects and teams
    - Work with our product owners and senior engineers to scope, build, test and deploy new features and fixes across our projects and products
    - Solve complex integration scenarios with external providers and suppliers
    - Constantly learning new things

    The right person (is it you?)
    - One to three years' experience in OOP PHP development with LAMP stack (personal and self-taught experience will be taken into account for those without professional experience)
    - Programming in PHP using the Laravel Framework with the MVC development model.
    - Experience working with Linux commands and environment.
    - Good knowledge of relational databases using MySQL/MariaDB and familiar DB schema designs
    - RESTful API in JSON formats, and SOAP Web Service development experience.
    - Experience with using HTML5, CSS3, Bootstrap, SASS or LESS, JavaScript, jQuery
    - Good knowledge of Git for project version control.
    - Experience in Agile development processes, with the ability to work with cross-functional teams.
    - Maintain and follow PER Coding Style guidelines.
    - Great attention to detail and able to throughly test their own work to ensure a high quality hand over

    Handy things to have (or are able to learn)
    - Experience with using HTML5, CSS3, Bootstrap, SASS or LESS, JavaScript, jQuery)
    - Experience with the React.js framework
    - Have an understanding regarding implementation of good UI/UX in web development.
    - Familiar with semantic versioning and change logs.
    - Experience with using a CMS platform such as WordPress.
    - Knowledge of the Domain Name and Web Hosting (cPanel, WHM, Plesk, etc.) industry is valuable.
    - Experience and know how to work with Perl and Python languages.

    The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

    The Position
    As a Software Quality Assurance Engineer at Nexigen Digital, you will work with a close, agile team to deliver new projects and continuous improvements to our internal and customer facing systems. We're looking for someone who is passionate, proactive, goal oriented and possess excellent problem solving skills.

    At Nexigen Digital we have a team of passionate engineers who are constantly learning and passing on new skills and knowledge to their peers, and as such are able to provide opportunities to a range of developers with different skillsets and experience.

    An average day may include any or all of the following tasks:
    - Complete thorough testing of changes and new features made across our platforms
    - Create detailed test plans, as well as document expected results, test data used and what occurred
    - Liaise with developers to have defects and quality issues corrected
    - Ensure that the final work product meets all the requirements of the feature's scope
    - Validate and verify that features and functions are working as intended
    - Educate software engineers on common defects and build up their own self-testing ability

    The right person (is it you?)
    - One to three years' experience working within the software development life cycle (personal and self-taught experience will be taken into account for those without professional experience)
    - Extremely detail oriented, with a strong ability to identify user experience issues
    - Good understanding of software development and programming
    - Strong curiosity with a good ability to 'think outside the box' to determine niche edge cases
    - Strong problem solving skills to assist in debugging complex issues
    - Great written and verbal communication skills
    - Experience working with Linux commands and environment.
    - Knowledge of relational databases using MySQL and the ability to write SQL queries (or willingness to learn)
    - Knowledge of RESTful API in JSON formats, and SOAP Web Service development experience.

    Handy things to have (or are able to learn)
    - Experience with QA Software such as SoapUI, Postman, BurpSuite, ZAP, Fiddler
    - Experience with project management tools such as Jira and Trello
    - Experience with PHP and React.JS development
    - Knowledge of the Domain Names and Web Hosting (cPanel, WHM, Plesk, etc) industry
    - Good knowledge of Git & GitHub for project version control

    The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

    Joining our Technical Support team
    We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry while providing a timely resolution to issues raised by our customers. Previous experience is not required, although a love and a good understanding of technology will take you far.

    Flexibility is key as you will be required to work as part of a 24/7 rotating roster from our head office in Melbourne's South Eastern suburbs (Narre Warren).
    Core functions and duties
  • Perform Linux server administrative tasks
  • Monitor and respond to service alerts
  • Assist customers over the phone and via email with technical support enquiries
  • Have fun and learn more about our core values and services

  • Candidate Requirements
  • cPanel (WHM) control panel
  • Domain names and DNS
  • FTP, SSH and email protocols such as POP3, IMAP and SMTP
  • Prior Linux (CentOS) and VMware experience preferred but not required

  • The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Narre Warren, Victoria
    About your next workplace - Nexigen Digital

    We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

    Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

    Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

    Joining our Technical Support team
    We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry while providing a timely resolution to issues raised by our customers. Previous experience is not required, although a love and a good understanding of technology will take you far.

    Flexibility is key as you will be required to work as part of a 24/7 rotating roster from our head office in Melbourne's South Eastern suburbs (Narre Warren).
    Core functions and duties
  • Perform Linux server administrative tasks
  • Monitor and respond to service alerts
  • Assist customers over the phone and via email with technical support enquiries
  • Have fun and learn more about our core values and services

  • Candidate Requirements
  • cPanel (WHM) control panel
  • Domain names and DNS
  • FTP, SSH and email protocols such as POP3, IMAP and SMTP
  • Prior Linux (CentOS) and VMware experience preferred but not required

  • The benefits of working with the Nexigen Digital team

    Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

    Some of the office perks include:

    - A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
    - A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
    - A drink fridge loaded with an assortment of soft drinks, juices and water.
    - A fully equipped private gym with weekly on-site personal training sessions
    - Barista-made coffee and tea delivered to your desk.
    - A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
    - A Wheel of Rewards for recognising outstanding contributions to the company.
    - An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

    We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

    Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
    Southport, Queensland
    None of these jobs right for you? We'd still love to hear from you!